SERVQUAL as a Socio-Technical Approach to Measuring e-Government Service Quality and Guiding e-Governance Strategies. The African Journal of Information and Communication (AJIC), South Africa, n. 12, 2012. DOI: 10.23962/10539/19710. Disponível em: https://ajic.wits.ac.za/article/view/13693. Acesso em: 24 nov. 2024.