Perceptions of tutors on tutor training at a University of Technology
DOI:
https://doi.org/10.17159/ijtl.v19i1.18852Keywords:
tutor training, tutor development, tutor programme, tutoringAbstract
Tutor training is an essential component of any university’s tutoring programme, but the role of tutor training is often understudied. Underpinned by a reflective practice theoretical lens, this study investigated the perceptions of tutors regarding the tutor training they receive at the beginning of the semester, with the thesis that tutor training imbues tutors with essential skills. A quantitative approach was assumed, buttressed by a positivist worldview. A sample was drawn from tutors who participated in the tutor training (n=69), whereas a self-administered questionnaire was used to collect data. Statistical analysis was conducted through the Independent Samples t-test (One-sample t-test). Results reveal that tutors who participated in the survey felt more confident, personally developed, more empathetic, and skilled in academic areas such as writing and student diversity. Training appears to help them understand the dynamics of teaching and learning and contributes positively to their work as tutors. The main implication of the study is that universities should invest in tutor training.
References
Aladağ, M. & Tezer, E. (2009). Effects of a peer helping training program on helping skills and self-growth of peer helpers. International Journal for the Advancement of Counselling, 31, 255-269.
Altmann, M., Langesee, L. M., Berger, V., Höflich, M. A. & Materna, A. (2022). Determining factors of international e-tutoring. International Journal of Management, Knowledge and Learning, 11, 105-115.
Arco-Tirado, J. L., Fernandez-Martín, F. D. & Hervas-Torres, M. (2020). Evidence-based peer-tutoring program to improve student’s performance at the university. Studies in Higher Education, 45(11), 2190-2202.
Badat, S. (2010). The challenges of transformation in higher education and training institutions in South Africa [Online]. Retrieved 10 July 2023 from www.ru.ac.za/media/rhodesuniversity/content/vc/documents/The%20Challenges%20of%20Transfomation%20in%20Higher%0Eduaction%20and%20Training%20Institutions%20in%20South%20Africa.pdf
Baleni, L. S., Malatji, K. S. & Wadesango, N. (2016). The influence of peer tutoring on students’ performance in a South African university. Journal of Communication, 7(1), 127-133.
Baloyi, G. (2022). E-tutors’ practices in facilitating a signature module in open and distance learning at the University of South Africa. Retrieved 10 June 2023 from https://doi.org/10.25159/UnisaRxiv/000060.v1
Banda, G. (2018). A brief review of independent, dependent and one sample t-test. International Journal of Applied Mathematics and Theoretical Physics, 4(2), 50-54.
Beauchamp, C. (2006). Understanding reflection in teaching: A framework for analysing the literature. Unpublished doctoral dissertation. McGill University, Québec, Canada.
Beauchamp, C. (2015). Reflection in teacher education: Issues emerging from a review of current literature. Reflective Practice, 16(1), 123-141.
Bell, J. (2001). Tutor training and reflection on practice. The Writing Cen Journal, 21(2), 79-98.
Bennett, S. & Marsh, D. (2002). Are we expecting online tutors to run before they can walk? Innovations in Education and Teaching International, 39(1), 4-20.
Bertram, C. & Christiansen, I. (2014). Understanding research. An introduction to reading research. Pretoria: Van Schaik Publishers.
Bhorat, H., Mayet, N. & Visser, M. (2010). Student graduation, labour market destinations and employment earnings. In M. Letseka, M. Cosser, M. Breier & M. Visser (Eds.), Student retention & graduate destination: Higher education & labour market access & success, 97-124. Pretoria: HSRC Press.
Blaj-Ward, L. (2014). Researching contexts, practices and pedagogies in English for academic purposes. Basingstoke, England: Palgrave Macmillan.
Bryman, A. (2012). Social research methods. New York: Oxford University Press.
Bryman, A., Bell, E., Hirschsohn, P., Dos Santos, A., Du Toit, J., Masenge, A., Van Aardt, I. & Wagner, C.(2014). Research methodology: Business and management contexts. Cape Town: Oxford UniversityPress.
Brynard D. J., Hanekom S. X. & Brynard P. (2014). Introduction to research (3rd ed.). Pretoria, South Africa: Van Schaik.
Chan, N. N., Phan, C. W., Salihan, A. & Dipolog-Ubanan, G. F. (2016). Peer assisted learning in higher education: Roles, perceptions and efficacy. Pertanika Journal of Social Science and Humanities, 24(4) 1811-1822.
Clarence, S. (2016). Peer tutors as learning and teaching partners: a cumulative approach to building peer tutoring capacity in higher education. Critical Studies in Teaching and Learning, 4(1), 39-54.
Clarence, S. (2018). Towards inclusive, participatory peer tutor development in Higher Education. Critical Studies in Teaching and Learning, 6(1), 58-74.
Clark, A. (1998). Being there: Putting brain, body, and world together again. Mass: MIT Press.
Collin, S., Karsenti, T. & Komis, V. (2013). Reflective practice in initial teacher training: critiques and perspectives. Reflective Practice, 14(1), 104-117.
Copaci, I. A. & Rusu, A. S. (2015). A profile outline of higher education E-tutoring programs for the digital-native student - literature review. Procedia-Social and Behavioral Sciences. 209, 145-153.
Cousins, J. B. & MacDonald, C. J. (1998). Conceptualizing the successful product development project as a basis for evaluating management training in technology-based companies: A participatory concept mapping application. Evaluation and Program Planning, 21(3), 333-344.
De Smet, M., Van Keer, H., De Wever, B. & Valcke, M. (2010). Cross-age peer tutors in asynchronous discussion groups: Exploring the impact of three types of tutor training on patterns in tutor support and on tutor characteristics. Computers & Education, 54(4) 1167-1181.
De Vos, A. S., Strydom, H., Fouche, C. B. & Delport, C. S. L. (2011). Research at grass roots for the social sciences and human service professions. (4th ed.). Pretoria: Van Schaik.
Dewey, J. (1933). How we think (rev. ed.). Boston: D. C. Heath.
Dube, B. (2020). Rural online learning in the context of COVID-19 in South Africa: Evoking an inclusive education approach. Multidisciplinary Journal of Educational Research, 10(2) 1-14.
Du Plooy-Cilliers, F. (2014). Research paradigm and traditions. In F. Du Plooy-Cilliers, C. Davis & R. Bezuidenhout (Eds.). Research matters. Cape Town: Juta.
Faroa, D. B. (2017). Considering the role of tutoring in student engagement: Reflections from a South African University. Journal of Student Affairs in Africa, 5(2), 1-15.
Gazula, S., McKenna, L., Cooper, S. & Paliadelis, P. (2017). A systematic review of reciprocal peer tutoring within tertiary health profession educational programs. Health Professions Education, 3(2), 64-78.
P. M. & Jansen, A. I. (2009). Tutorial classes – why bother? An investigation into the impact of tutorials on the performance of economics students. South African Journal of Economics 77(1), 179-189.
Joubert, Y. & Snyman, A. (2020). The contribution of the e-tutor model in an open distance learning higher education institution: The perspective of the e-tutor. The Independent Journal of Teaching and Learning, 15(1), 6-21.
Kim, S. C., Jillapali, R. & Boyd, S. (2021). Impacts of peer tutoring on academic performance of first-year baccalaureate nursing students: A quasi-experimental study. Nurse Education Today, 96, 1-6.
Kirkpatrick D. L. (1994). Evaluating training programs: The four levels. CA: San Francisco: Berrette-Koehler.
Layton, D. (2013). A social realist account for the tutorial system at the University of Johannesburg. Unpublished PhD thesis. Rhodes University, South Africa.
Leigh, J. & Bailey, R. (2013). Reflection, reflective practice and embodied reflective practice. Body. Movement and Dance in Psychotherapy, 8(3), 160-171.
Maphalala, M. C. & Mpofu, N. (2020). Examining first-year students’ experience of being tutored: A South African case study. Issues in Educational Research, 30(3), 1025-1039.
Maré, S. & Mutezo, A. T. (2021). The effectiveness of e-tutoring in an open and distance e-learning environment: evidence from the university of South Africa. Open Learning: The Journal of Open, Distance and e-Learning, 36(2), 164-180.
McKay, T. (2013). Embedding academic support within an academic discipline: A teaching model. South African Journal of Higher Education, 27(3), 682-695.
McKay, T. (2016). Do tutors matter? Assessing the impact of tutors on first-year academic performance at a South African university. Journal of Student Affairs in Africa, 4(1), 53-64.
Menke, D., Stuck, S. & Ackerson, S. (2018). Assessing advisor competencies: A Delphi method study. NACADA Journal, 38(1), 12-21.
Mezirow, J. (1998). On critical reflection. Adult Education Quarterly, 48(3), 185-198.
Michalski, G. V. & Cousins, J. B. (2000). Differences in stakeholder perceptions about training evaluation: a concept mapping/pattern matching investigation. Evaluation and Program Planning, 23(2), 211-230.
Motaung, L. & Makombe, R. (2021). Tutor experiences of online tutoring as a basis for the development of a focused tutor-training programme. The Independent Journal of Teaching and Learning. 16(2), 103-117.
Motaung, L. B. & Dube, B. (2020). WhatsApp messenger as a mediating tool in times of COVID-19 for enhancing student engagement in e-tutorials at a rural South African university. Journal of Educational and Social Research. 10(6), 214-214.
Motaung, L. B. & Makombe, R. (2021). Tutor experiences of online tutoring as a basis for the development of a focused tutor-training programme. The Independent Journal of Teaching and Learning, 16(2), 101-117.
Ng, W. K. & Kong, S. L. (2008). Training of distance education tutors at Wawasan Open University: One semester later. The Quarterly Review of Distance Education, 9(1), 85-96.
O’Neill, P., Harrington, K. & Bakhshi, S. (2009) Training peer tutors in writing: A pragmatic, research-based approach. Zeitschrift Schreiben, 21, 1-10.
Penprase B. E. (2018). The fourth industrial revolution and higher education. In N. Gleason (Ed.) Higher Education in the Era of the Fourth Industrial Revolution. Singapore: Palgrave Macmillan.
Rahman, S. (2017). The advantages and disadvantages of using qualitative and quantitative approaches and methods in language “testing and assessment” research: A literature review. Journal of Education and Learning, 6(1), 102-112.
Saunders, M., Lewis, P. & Thornhill, A. (2012). Research methods for business students (6th ed.). England: Pearson Education Limited.
Saunders, M., Lewis, P., & Thornhill, A. (2009). Research methods for business students (5th ed.). Harlow: Pearson Education Limited.
Schön, D. A. (1983). The reflective practitioner. New York: Sage.
Schön, D. A. (1987). Educating the reflective practitioner: Toward a new design for teaching and learning in the professions. Jossey-Bass.
Shange, T. (2022). Reconceptualising ‘caring’ in e-tutor-student interactions during the COVID-19 pandemic in an ODeL university in South Africa. Critical Studies in Teaching and Learning, 10(2), 21-41.https://doi.org/10.14426/cristal.v10i2.571
Sithole, M. P. & Gumede, P. R. (2022). Sustaining a tutorship programme at a university of technology: A systems approach. Perspectives in Education, 40(3), 224-240.
Smears, E. (2009). Breaking old habits: professional development through an embodied approach to reflective practice. Journal of Dance & Somatic Practices, 1(1), 99-110.
Spark, L., De Klerk, D., Maleswena, T. & Jones, A. (2017). Paving the road to success: A framework for implementing the success tutoring approach. Journal of Student Affairs in Africa, 5(2), 75-88.
Staub, D. & Hunt, P. (1993). The effects of social interaction training on high school peer tutors of schoolmates with severe disabilities. Exceptional Children, 60(1), 41-57.
Sürücü, L. & Maslakci, A. (2020). Validity and reliability in quantitative research. Business & Management Studies: An International Journal 8(3), 2694-2726.
Underhill, J. W. (2009). Humboldt, worldview and language. Edinburgh: Edinburgh University Press.
Waltz, S. B. (2019). Tutor training for service learning: impact on self-efficacy beliefs. Mentoring & Tutoring: Partnership in Learning, 27(1), 26-43.
Winberg, C., Garraway, J. & Engel-Hills, P. (2023). A reflection on critical reflection in professional education research. Critical Studies in Teaching and Learning, 11(si1), 100-118.
Downloads
Published
Issue
Section
License
Copyright (c) 2024 The Independent Journal of Teaching and Learning
This work is licensed under a Creative Commons Attribution 4.0 International License.