Digital Transformation in South Africa's Short-Term Insurance Sector: Traditional Insurers' Responses to the Internet of Things (IoT) and Insurtech

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DOI:

https://doi.org/10.23962/10539/28657

Keywords:

insurance, insurtech, internet of things (IoT), business models, digital transformation, South Africa

Abstract

This article explores the impact of the internet of things (IoT) and insurtech on South Africa's short-term insurance industry. The research found, based on interviews with high-level players in or connected to the South African industry, that while IoT and insurtech are significant potential drivers, the country’s incumbent insurers have to date been slow to adopt these digital transformation elements in their business models. This article outlines the drivers of IoT and insurtech, the factors influencing the slow adoption of these elements by traditional South African insurers, and recommendations for the adoption of these elements by South African insurers.

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Published

06-12-2019

How to Cite

Moodley, A. (2019) “Digital Transformation in South Africa’s Short-Term Insurance Sector: Traditional Insurers’ Responses to the Internet of Things (IoT) and Insurtech”, The African Journal of Information and Communication (AJIC). South Africa, (24). doi: 10.23962/10539/28657.

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Section

Research Articles