Using the Living Lab Approach to Develop and Adapt a Context-Aware ICT4D Solution

Abstract

The rising use of mobile smartphones by people in rural areas of the developing world has resulted in increased deployment of information and communications technology for development (ICT4D) solutions targeted at empowering rural communities to overcome various socio-economic challenges. However, shortfalls in infrastructure, community buy-in, training, and management of ICT interventions are widely cited as impeding user acceptance and sustainability of potentially useful rural ICT4D interventions. This article outlines a deployment of the living lab approach to develop and adapt a mobile, web-based, e-procurement solution for small-scale retailers in Kgautswane, a remote rural area in South Africa’s Limpopo Province. The living lab approach is an open-innovation methodology for development of context-based sustainable ICT4D solutions.