e-Alexandria 2005-2010: A Multi-Perspective Analysis

Abstract

The Egyptian local e-government programme was established in 2002 to enhance both the quality and efficiency of government systems. The e-Alexandria project, initiated in 2003, represents a milestone in this programme. The project incorporated seven councils that underwent technical, business and work-environment restructuring. This involved architectural remodelling, renovations, furnishing, technological infrastructure setup and back office preparations, as well as personnel training and backlog data entry. Later extensions included content development and an online services portal. This article presents a brief review of the process of constructing e-government systems experienced through the e-Alexandria project, which has continued to evolve over a full decade. The article provides a view of three services, namely elevator installation permits, street occupation permits and retail shop licences, as these are very important local government services for communities. The article uses the Lenk and Traunmuller (2000) multiple perspectives to document the public service reforms that occurred in the introduction of e-government. It comments on continuation of the local e-government programme post the January 25th revolution.||ISSN 2077-7213 (online version)||ISSN 2077-7205 (print version)